Warranty Policy

  1. Warranty Policy
    If the product breaks down during the warranty period while being used in accordance with the precautions in the instruction manual, we will repair it free of charge.
    1-1 In the unlikely event that this product malfunctions, please contact our customer center and we will repair it free of charge for one full year from the date of purchase.
    1-2 The transportation costs for bringing the product to our service center for repair, or for returning the product, or shipping costs and other charges for sending the product to us, are the responsibility of the customer.
    This will be at your expense.
    1-3 Please be sure to attach this warranty card when requesting repairs. If you do not present this warranty card even during the free repair period,
    After the repair period has expired, repairs will be charged.
    1-4 This warranty does not apply to failures or damages caused by consumables such as batteries, cases, straps, lens caps, or other accessories.
    yeah.
    1-5 We will not compensate for any incidental damages (such as expenses incurred in taking pictures and loss of profits that should have been obtained from taking pictures) caused by the failure of this product.
    I'm not sure.
    1-6 Please keep the warranty in a safe place as it will not be reissued even if lost.

  2. Note
    Even if the product is within the warranty period, repairs will be charged in the following cases.
    2-1 Failure or damage caused by improper use or improper repair or modification
    2-2 Breakdown or damage caused by transportation, dropping, etc. after purchase
    2-3 Malfunctions caused by mud, sand, water, etc.
    2-4 Breakdowns and damage caused by fire, earthquake, flood, lightning, other natural disasters, abnormal voltage, or use of a power source (voltage or frequency) other than that specified
    2-5 Breakdown caused by strong shock (dropping, twisting, crushing, etc.) *Repairs and replacements of external components are not covered by the warranty.
    2-6 Breakdown caused by leaving the device in extremely high temperatures (such as on a car dashboard, in the trunk, or in direct sunlight) or extremely low temperatures
    2-7 Failure due to water getting inside the unit, such as submersion
    2-8 Changes in appearance such as scratches that occur during use
    2-9 If the warranty card is not presented, or if the necessary information (date of purchase, customer name, serial number) is not filled in, or if the wording has been altered
    2-10 Auctions and private sales are not covered by the warranty.

  3. After-sales service
    If the product breaks down under normal use conditions following the instructions in the instruction manual, we will repair it free of charge for one year after purchase. If repairs become necessary, please send the product together with the warranty card to our customer center. Please note that shipping costs will be borne by the customer. We will provide after-sales service to customers in accordance with the following terms. Please agree to these regulations before requesting after-sales service.

    About repairs and replacements
    3-1 We may not be able to return any items sent together with the defective product. Please remove any items that you installed after purchasing the product before sending it back.
    3-2 We will repair or replace the product you have sent us at our discretion. In order to protect the environment, we may use recycled parts for repairs or replacements.
    3-3 System software etc. may be updated.
    3-4 The settings of the product itself may be changed.

    When to decline repairs
    3-5 If improper repair, disassembly, or modification (software) has been performed.
    3-6 Products that are believed to have been damaged during transportation due to insufficient packaging.
    3-7 If the damage is so severe that we determine that it will be difficult to maintain the product's functionality even after repair.

  4. Personal Information
    4-1 The personal information provided by you may be used for the purpose of contacting you regarding repairs by our company and our group companies and in cases involving your safety.